Shipping policy

Shipping Policy

BunsOutCo

Last updated: August 12, 2026

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is placed.

You'll receive a confirmation email as soon as your order comes through, and a second email with tracking once your package ships. If you don't see either one, check your spam folder before reaching out — they land there more often than we'd like.

Orders placed on weekends or holidays begin processing the next business day. During launches, restocks, or peak summer demand, processing may take slightly longer. We'll let you know if that's the case.

Delivery Times

Once your order ships, estimated delivery is 5–11 business days.

Total time from order to doorstep is typically 6–14 business days.

Delivery estimates are exactly that — estimates. Carrier delays, customs processing, weather, and high-volume periods can push things past the window. We don't control the carrier once the package leaves our facility, but we do track every order and will help you chase anything that stalls.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address. Any active free-shipping promotions will apply automatically to qualifying orders — no code needed unless stated otherwise.

Where We Ship

We currently ship within the United States.

Please double-check your shipping address at checkout. We can only update an address before the order enters fulfillment, so if you catch a mistake, email us immediately at bunsoutsupply@gmail.com with your order number. Once an order has shipped, the address is locked in.

Orders to Hawaii, Alaska, and U.S. territories may take longer than the standard window due to carrier routing.

Tracking Your Order

Your tracking number arrives by email once your order ships.

Tracking can take 1–3 business days to show movement after you receive it. This is normal — the number is generated when the label is created, not when the package is scanned into the network. If tracking hasn't updated after 5 business days, email us and we'll look into it.

Split Shipments

If you order multiple items, they may arrive in separate packages on different days. You won't be charged extra for this. If one item from your order has arrived and another hasn't within the delivery window, reach out and we'll track down the second package.

Lost, Stolen, or Damaged Packages

Marked delivered but missing? Check with neighbors and around your property first, then wait 48 hours — carriers occasionally scan early. If it still hasn't turned up, email us with your order number and we'll open a trace with the carrier.

Damaged in transit? Email us within 7 days of delivery with photos of the item and the packaging, and we'll make it right.

Never arrived? If your package hasn't shown up 20 business days after shipping, contact us and we'll take care of it.

Incorrect Addresses

If a package is returned to us because of an incomplete or incorrect address, we'll reach out to arrange reshipment. Additional shipping charges may apply for a second attempt.